Privacy Policy of Ask Us

Effective Date: 01-04-2025

Introduction

At Ask Us Marketplace ("we", "us", or "our"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application, website, and related services.

By using the Ask Us app, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

This includes information you voluntarily provide, such as:

• Name
• Email address
• Phone number
• Address or location details
• Customer or vendor account information
• Payment-related information (processed securely via third-party gateways)

Note: We do not store sensitive payment details such as card numbers.

Usage Data

We may automatically collect certain information, including:

• IP address
• Device information
• App usage data
• Pages or screens visited
• Date and time of access
• Crash logs and diagnostics

Cookies and Local Storage

We may use cookies or local storage technologies to enhance user experience, keep users logged in, and analyze usage patterns. You can manage these through your device or browser settings.

Permissions Required by Our Mobile App

Our mobile application may request the following permissions to function properly:

• INTERNET / ACCESS_NETWORK_STATE – To connect to servers, load listings, enable chat, and process payments.
• CAMERA – To allow users to capture and upload images related to services, machinery, or documents.
• READ / WRITE STORAGE (Media Access) – To upload or download images and files.
• ACCESS_FINE_LOCATION / ACCESS_COARSE_LOCATION – To provide location-based services such as nearby vendors and construction services.

We only use these permissions for core app functionality. We do not misuse, sell, or access permission-based data without user consent.

How We Use Your Information

We use your information to:

• Provide and operate marketplace services
• Enable buying, selling, and hiring of construction services
• Facilitate communication between customers and vendors
• Process payments and transactions
• Improve app performance and user experience
• Provide customer support
• Comply with legal obligations

How We Share Your Information

We do not sell or rent your personal information. We may share limited data only in the following cases:

• Service Providers – With trusted third parties such as payment gateways, hosting providers, and analytics services.
• Legal Requirements – When required by law or government authorities.
• Business Transfers – In the event of a merger, acquisition, or asset sale.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights and Choices

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent where applicable

To exercise your rights, please contact us at contact@askusmarketplace.com.

Links to Third-Party Websites

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

Children’s Privacy

Ask Us is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If such information is discovered, it will be deleted immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

Ask Us Marketplace
Email: contact@askusmarketplace.com